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06-03-2024 05:24 PM
Hi @Wes571,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are looking for help with enrolling your printer in the instant ink service for free trial.
Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)
To understand the issue and help you, please share the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Did you receive any promo code along with the printer?
- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee