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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎12-02-2021 08:08 PM

HP Recommended
Product: OfficeJet Pro 9015e

Hello there,

 

I just finished setting up the printer and went through the app to create a new account and activated a free trial subscription for instant ink. The trial only gave me 2 months instead of 6 months as listed on the order page or in the brochure. 

Continuing with the app, it also guided me to create an HP+ account which at that point showed the 6 months trial, however since I already enrolled in the 2 months plan, it didn't switch me to 6 months. 

 

How do I switch to the 6 months trial instead?

 

thank you

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2021 06:45 AM - last edited on ‎12-07-2021 10:08 AM by Moderator

HP Recommended

I called the contact center at [content removed] and the agent updated my free trial from 2 months to 6 months right away. 

 

My issue is resolved now.

 

View solution in original post

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4 REPLIES 4

‎12-06-2021 06:29 AM - edited ‎12-06-2021 06:29 AM

HP Recommended

Hi @jwadr,

 

I'd like to help!

 

I understand you are unable to claim your promotional months

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎12-07-2021 06:45 AM - last edited on ‎12-07-2021 10:08 AM by Moderator

HP Recommended

I called the contact center at [content removed] and the agent updated my free trial from 2 months to 6 months right away. 

 

My issue is resolved now.

 

Was this reply helpful? Yes No

‎12-07-2021 06:49 AM

HP Recommended

I called HP support and the agent was able to update my trial from 2 months to 6 months right away.

See link below for details:

https://support.hp.com/ca-en/contact-hp/product/hp-instant-ink-series/5264756/model/5401249?sku=INST...

 

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‎12-07-2021 07:01 AM

HP Recommended

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Was this reply helpful? Yes No
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