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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Android 8.0 Oreo and older

I purchased a used instant ink printer and with it came several black and several color ink cartridges that obviously had already been purchased I cannot get the printer to enroll and it will not print it will not do anything what do I need to do to fix the problem

1 REPLY 1
HP Recommended

@Liv_Harrison 

 

Welcome to the HP Community --

 

There are several things to consider before the printer can be used.

 

===========================

Printer - Instant Ink

First -

An Instant Ink subscription includes ink during the course of the active subscription.

There is no additional charge for the ink -- the subscription is a Print-by-Page model.

That said, the subscription cartridges only work with the active contract.

The cartridges are not transferable to another subscription nor can they be used in any other printer.

Hopefully, the price of the used printer was not inflated to include the ink you cannot use.

 

The necessary setup needs can all be sorted though it will be easier if the previous owner cancelled their subscription.

If the printer is not currently enrolled and will not be used with an Instant Ink subscription,

Remove all the subscription cartridges from the printer -- purchase a set of HP ink cartridges and install in the printer.

 

Instant Ink icon blinking?  Notes here:

 HP DeskJet 3700 printers - Blinking lights

Web Services light blinks amber

This error occurs when a Web Services print job is blocked, or when HP Instant Ink is cancelled and a software message has not been acknowledged.

 

    If both the Web Services light and the HP Instant Ink icon blink and the HP Instant Ink Service has been recently cancelled, press the Information button twice to resume printing.

 

    If only the Web Services light blinks, an HP ePrint email print job has been blocked.

 

Support...

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

 

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

OR

 

You may continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

===========================

Printer - Operating System / Printer Application

Next,

Android 8.x and older might indicate your phone will not support HP Smart (a standard scan and print app).

There are generally other options, though it's best to check whether any of them will support an older Android OS.

Mopria print, for example, states it supports Android 8 (at this writing) but not older versions of the OS.

 

References

 

Mopria Print & Scan – Designed for Android

Print From Android 8 and Higher FAQ

 

Download / Install the Mopria App for Android

Google Store > Mopria Print Service App

 

Troubleshoot printing issues with Mopria Print Service (Android)

 

 

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

====  ====  ====  ====  ====  ====

 

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

 

===========================

Printer - Connection

Next,

The printer supports Wireless on the 2.4GHz frequency.

The printer does not support 5GHz.

Make sure your router is broadcasting at both frequencies.

Created an SSID named network for 2.4GHz and connect the printer to that network.

 

References

 

Printer Specifications for HP DeskJet 3700 Printers 

Connectivity
The following table contains connectivity options.
Connection method
Requirement
Wired (Ethernet)
n/a
Wireless
802.11b/g/n (Single band 2.4 GHz)
USB
Hi-speed 2.0 USB
Wi-Fi Direct
Wireless network
Near Field Communication (NFC)
n/a

 

 

and

User Guide 

Starting on Page 56

 

 

===========================

Printer - Hardware

 

Like most every printer in this DeskJet class, this printer requires a larger margin (1/2 inch) along the bottom edge.

 

Print Margin Bottom (A4)12.7 mm
Print Margin Left (A4)3 mm
Print Margin Right (A4)3 mm
Print Margin Top (A4)3 mm

 

The printer does not support Borderless printing.

Borderless PrintingNo

 

These are hardware limitations -- there is no workaround using any software or app.

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Deskjet 3700

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet 3700 All-in-One Printer series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.