Purchasing cartridges outside the Instant Ink program

[vbarrimond]

But beware my account got suspended with outdated credit card information. I returned/recycled the old cartridge and my son bought one from the store to tide m overe. Now HP refuses to send me cartridges because it "can't read the ink levels" in my printer. There is also no way to force them send a cartridge that I can see. Yet I'm still being charged with no way to print or get ink except buying from the store forever.

[Kumar0307]

@vbarrimond, Welcome to the HP Support Community! I’m here to help.

I understand you have not received a replacement Instant Ink cartridge. Apologies for the inconvenience caused. 

If the account is in suspended state, no replacement inks will be sent. As you have fixed it, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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