Question Regarding Instant Ink Enrollment Status

[davood3]

Dear HP Support,

I hope this message finds you well.

I currently have an HP Instant Ink subscription linked to my account, and I recently canceled it with the end date set to June 1st, 2025. However, I have noticed that during the past few months, despite printing fewer than 50 pages—or even none at all—my account never showed the printer as "enrolled."

I would like to understand why the enrollment status was never confirmed, even though the printer was registered and connected to the Instant Ink plan. Could it be due to not using the Instant Ink cartridges, or possibly because the printer was not regularly connected to the internet?

I would appreciate your clarification regarding this issue. My goal is to ensure that my subscription and printer are functioning correctly and in accordance with HP’s terms.

Thank you very much for your assistance.

Best regards,

[edited]

[Garp_senchau]

@davood3, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a great day ahead!

Best Regards,