REMOVE PRINTER

[Ballatim24]

This should really actually be simple. I just want to take this HP desk off of my account when I tried to delete it off my account. It says you can’t do that without canceling your HP Instant ink subscription. However, I don’t have an instant ink subscription with that printer. I stopped at that subscription back in September when I chose to upgrade printers and go into an all in plan and get a new hp envy.  it’s real frustrating. I can’t figure it out. It’s like it’s stuck in the loop.  but yet once it keeps sending me emails about your subscription has expired. Please update the payment information….  I don’t even have the printer anymore. Smh

[Jerry_57]

Hi @Ballatim24,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you're experiencing an issue with removing a printer from your HP account. Here are the steps you can take to try and resolve the problem:
 

Sign in to Your HP Account:
 

• Go to the HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site and click Sign In.
   
• Enter your account credentials.

Check Your Subscription Status:
 

• Even if you believe your subscription was canceled, it’s worth double-checking.
   
• Go to your account settings and verify that there are no active subscriptions linked to the printer you want to remove.

Remove the Printer:
 

• Go to the "Printers" section.
   
• Attempt to remove the printer by selecting it and choosing the "Remove" option.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support