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‎01-23-2020 08:12 AM

HP Recommended
Product: HP ENVY 5540
Operating System: Microsoft Windows 10 (64-bit)

I HAVE RECEIVED AND FIXED MY REPLACEMENT INK CATRIDGE BUT DOES NOT PRINT. KEEP ASKINF ME TO FIX CATRIDGE

1 REPLY 1

‎01-27-2020 04:42 PM

HP Recommended

@Pab3

 

Welcome to the HP Support Community.

 

Is the Printer on the HP Instant Ink Program? If you insert your old ink, do you still get the error message? If no, you could either return it to the store/website you purchased it from or contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If yes, follow these steps: https://support.hp.com/in-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c053654...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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