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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Re: Black ink not working.

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arrrrrh, something is telling me, that there is a lot of posts this last few day, with this black ink issue,  and I have triple triple checked my devices and etc thank you andrew

mistabeatz
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@mistabeatz

 

Welcome to HP support community.

 

Provide the complete printer model or the product number for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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hello sandy thank you for your quick response, my printer is the hp deskjet 2510 all in one and the product number CX027B,also even the hp scan docter  5.0  sticks on loading, thank you andrew

mistabeatz
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HP Support Agent
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@mistabeatz

 

If you have done all the steps mentioned in this HP document:- Click here

And still if the issue persists, I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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