same issue like many people, my printer is a HP Ink Tank 315
@ipadjuanliana, Welcome to HP Support Community!
If you have followed all the steps from the document HP Ink Tank 310, 410 Printers - Black Ink Not Printing and Other Print Quality Issues and the issue still persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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