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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
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Re: Black ink not working.

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same issue like many people, my printer is a HP Ink Tank 315

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@ipadjuanliana, Welcome to HP Support Community!

 

If you have followed all the steps from the document HP Ink Tank 310, 410 Printers - Black Ink Not Printing and Other Print Quality Issues and the issue still persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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