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CJTRURO
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Re: Instant Ink Cartridge error after putting in new tri-colour cartridge

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Printer HP envy 4500

Serial No [edited]

Printer email [Personal Information Removed]

I amunable to find an account no. on any of the emails I have been sent

I have recently installed new HP 61/301cartridges in my printer.

I then received the error message "one or more of your cartridges has a problem" After using support I have narrowed the problem down to the tri color cartridge and have removed that and am able to print using single cartridge mode.  Could you supply a replacement tri-colour cartridge please. I can return the Non use-able one if provided with an address.

Many thanks for your help.

[Personal Information Removed]

 

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Re: Instant Ink Cartridge error after putting in new tri-colour cartridge

Hi @CJTRURO

 

Welcome to the HP Support Community. 

 

Try these steps - HP ENVY 4500, Deskjet 3540 Printers - Cartridge Missing or Incompatible Ink Cartridges Error Display...

 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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