04-03-2019 05:45 AM - last edited on 07-02-2019 04:05 AM by NitM
Printer HP envy 4500
Serial No [edited]
Printer email [Personal Information Removed]
I amunable to find an account no. on any of the emails I have been sent
I have recently installed new HP 61/301cartridges in my printer.
I then received the error message "one or more of your cartridges has a problem" After using support I have narrowed the problem down to the tri color cartridge and have removed that and am able to print using single cartridge mode. Could you supply a replacement tri-colour cartridge please. I can return the Non use-able one if provided with an address.
Many thanks for your help.
[Personal Information Removed]
Solved! Go to Solution.
04-03-2019 08:42 AM
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