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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
nothappy123
Level 1
4 3 0 2
Message 1 of 2
87
Flag Post

Re: Instant Ink cartridge problem

HP Recommended

I called, but they were unable to help me without a case number. I've requested a case number via messanger and chat, but neither will give me one because I'm an "instant ink" customer and they should just be sending me the ink. They said they can't order ink for instant ink. How is that possible? I hate having a printer I can't use. Terrible customer service. 

1 REPLY 1
Bob_Headrick
Level 16
Level 16
34,141 8,078 2,505 9,834
Message 2 of 2
Flag Post
HP Recommended

It appears you are calling the HP Support folks rather than the HP Instant Ink dedicated support team.

 

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number will be listed in the lower right of the opening screen.

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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