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Fantine56
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Re: Instantink cartridge error- cannot print and cant find support to resolve

I have a similar problem.  I bought my HP OfficeJet 5525 in August, and today, I had to change the black ink cartridge.  Nothing prints in black.  When I put the older cartridge back in, some black ink shows, but the new cartridge is DOA.  The printer reads the black ink supply as full, but nothing prints in black, and I can't get the color setting to print black letters.  So, basically, I have a DOA printer.  VERY VERY UNHAPPY WITH HP.  I'm sorry that ever bought an HP product and will NEVER do so again.

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Re: Instantink cartridge error- cannot print and cant find support to resolve

Hi @Fantine56

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Fantine56
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Re: Instantink cartridge error- cannot print and cant find support to resolve

I have spoken with a Case Manager this morning, and HP is sending me a replacement printer as they think the problem is with the printhead, not the cartridge.  As my printer is within warranty, there is no charge, and they have extended the warranty period for the replacement printer.  That is a good solution, and I'm happy with it.

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