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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-09-2021 01:58 PM

HP Recommended

Im officially on the 19th day waiting for ink. Postal tracking says there's an error so I am assuming the shipment was lost at this point. Tried to contact HP and I was told to wait for my ink to arrive, and that they are unable to send  out any new packages of ink! I am out of black ink and have less then 20 pages worth of coloured ink remaining! 

Needless to say super disappointing and I tired of not receiving a direct response from HP in concerns of what I am suppose do to get ink now. 

1 REPLY 1

‎02-10-2021 08:45 PM

HP Recommended

@AaliyahC, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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