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HP ENVY 5020 All-in-One Printer
Microsoft Windows 11

I am trying to re-enroll my account so I can print again. I have tried virtual assistant (no use whatsoever) tried looking on here and doing as suggested. Any help please before I throw the printer out in the cold. 

2 REPLIES 2
HP Recommended

Hi @Harperfort,

Welcome to the HP support community.

 

I understand that you want re-enroll in instant ink program. I'd like to help!

 

If you canceled your HP Instant Ink service, but changed your mind, you have until the end of the current billing cycle to stop the cancellation. Check the status of your cancellation, and then click the button to keep the enrollment. If the button to keep the enrollment is not available, you can re-enroll the printer.

  1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
    Your HP Instant Ink account page opens.
  2. Evaluate the printer Status.
    • If a Cancellation in Progress message displays in the My Account section, click Keep Enrollment, and then follow the on-screen prompts to stop the cancellation.

Clicking Edit

 

  • f a Not Enrolled message displays, or if the account page for the printer does not display, the cancellation has been completed. Follow the steps in Enrolling in HP Instant Ink to re-enroll your printer.

Clicking Edit

 

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Harperfort

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
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