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07-06-2022 11:51 AM
I am subscribed for the instant ink cartridge to get mailed when my printer gets low. The new one they sent me keeps saying error has to be HP Cartridge and how mailed it and it say no but won’t print . How can I go about getting the right cartridge after I paid my subscription for the one I have they just sent wrong size I believe ?
07-07-2022 10:24 AM
@Brittanycruz, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to use the Instant Ink cartridge. What is the exact error message?
Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges
Kindly perform the steps mentioned in this document - Ink cartridge error
If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
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Hope this helps! Let me know how it goes.
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