Received wrong ink size

[Brittanycruz]

I am subscribed for the instant ink cartridge to get mailed when my printer gets low. The new one they sent me keeps saying error has to be HP Cartridge and how mailed it and it say no but won’t print . How can I go about getting the right cartridge after I paid my subscription for the one I have they just sent wrong size I believe ?

[Kumar0307]

@Brittanycruz, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the Instant Ink cartridge. What is the exact error message?

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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