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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP OfficeJet Pro 9025e All-in-One Printer

Hi Team,

 

I've ordered a recycling envelope, the order no. is : US98895307KN.
We will be moving out of our current office at the end of May, so we would appreciate it if you could send the envelopes as soon as possible.

Could you please let us know the current shipping status?

 

Thank you,

4 REPLIES 4
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Hi @op_necoichi,

I hear that you have ordered a recycling envelope and you are looking for the shipping status.

Kindly share more details, such as whether you have enrolled on an instant ink plan.

May I know where you have ordered the recycled envelopes?

Take care and have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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Hi Jerry,

 

I have enrolled on an instant ink plan and received the order confirmation mail. Please find the details below:
------

Thank you for partnering with HP to recycle responsibly! We have received your order US98895307KN. Please allow us up to three weeks to receive your free materials to start recycling.

Order details:
(Name & address of the receive person)

Item details: 1 Instant Ink Envelope

HP Instant Ink Recycling Envelopes

-------

Thank you,

Hana

HP Recommended

Hi @op_necoichi,

Thank you for your response.

Kindly share the serial number or Instant Ink account number in a private message.

We will send you an envelope.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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Hi @Jerry_57,

 

Thank you for your reply.

I have send you a private message with the instant ink subscription no.

Please check it out.

 

Thank you,

OP Necoichi

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