Refund

[cranwills]

I have tried contacting support, but I get errored out or disconnected. I am requesting a refund on any charges made since October 8th 2023. I had put in for the account to be paused, as it will not be used for a few months. Im not sure what happened and why it wasnt paused cause I have been charged since then. So I would like any charges refunded since the date of oct 8th to current. And a verification that the account is paused. 

[A_Gayathri]

Hi @cranwills,

Welcome to the HP Support Community

I'm sorry to hear about the issue you're facing,

As there is limited support in communities This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, Please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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