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‎02-13-2024 02:26 AM - edited ‎02-13-2024 02:28 AM

HP Recommended
Product: Deskjet 2720

 bought my Deskjet 2720 in Dubai and have now moved back to the India. The old cartridges where '305' and when I searched on your pages they said 805 cartridges where needed. I've just bought two 805 cartridges and am getting an error saying they are incompatible. On your web pages it says i have to do a Regionalization reset. How do I do this?

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1 REPLY 1

‎02-15-2024 10:55 AM

HP Recommended

Hi @Kreatz,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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