Register previously-owned printer to new Instant Ink account

[itguy_8]

I inherited an HP Envy 6075 from a relative who passed away a few months ago. I didn't realize it was enrolled in Instant Ink, but her credit card must have finally been cancelled because my printer stopped working and I got a notification to update payment info. I do not have access to the account the device is currently enrolled with, and need to fully reset the device and register it to my own account. How do I accomplish this?

[sandytechy20]

@itguy_8 

Welcome to the HP support community.

I understand that you are unable to update the payment info, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers