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Robinj601
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Message 1 of 2
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Reinstall cartridge error?

Envy Photo
Microsoft Windows 10 (64-bit)
I keep getting Reinstall cartridge error .  I have uninstalled, reinstalled, clean the cartridges, checked for updates,  and more.  I have done every step suggested.  And I get the error immediately after closing the top or restarting.  I am down to the only option left, I need to replace the cartridge.   Problem is Instant Ink won't send a new cartridge until I correct the error.  So now I am in an endless loop because I can't correct the error without a new cartridge.     How can I get a new Cartridge from Instant Ink so I can get this fixed? 
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HP Support Agent
HP Support Agent
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Message 2 of 2
89
Flag Post
HP Recommended

Reinstall cartridge error?

Hi @Robinj601

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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