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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Dawn1979
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Remove and reinstall cartridges

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I keep getting a message to reinstall my cartridges as there is an error. I have done this plenty of times, tried previous advice to hard reset etc and still nothing works.

 

I have an HP Envy 5544.

 

With the current situation with the schools closing I cannot afford to be without my printer!!

2 REPLIES 2
TEJ1602
HP Support Agent
HP Support Agent
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@Dawn1979, Welcome to HP Support Community!

 

I see that the printer is in error state, let us try to isolate and resolve the issue. Follow the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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keyvet
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I found out that the problem is the April 2019 firmware update by HP blocking you from using non-HP cartridges.  Looks like their lawyers think that they can win the upcoming court case this time !! (unlike 2016-17 case !) 

The solution is downgrading your firmware to before April 2019, and disabling the automatic updates as per below. I did this and it worked on my Officejet 8740.  This message will likely be deleted by HP & associates !!

https://support.ldproducts.com/hc/en-us/articles/360022055614-How-to-Disable-Firmware-Updates-on-Pri...

 

https://www.ldproducts.com/firmware-downgrade

 

https://support.ldproducts.com/hc/en-us/articles/360045341693-How-to-Downgrade-HP-952XL-Printer-Firm...

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