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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎05-16-2022 08:57 AM - last edited on ‎05-16-2022 09:07 AM by Retired

HP Recommended
Product: HP ENVY 4525 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

For the last month I have been unable to print anything with my HP ENVY 4524 displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".

 

I've read through the very long HP support page on the issue and tried everything it has said, but I am still getting the error.

 

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

 

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement colour cartridge for the printer.

 

Thank you for any help!

Alex Tanguy

1 REPLY 1

‎05-16-2022 10:23 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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