Remove old printer

[MRDR1]

When I try to remove an old printer from my Instant Ink and Paper account, it says I have to cancel the subscription first. I already have the new printer on the account and don’t want to cancel the subscription. How do I keep the account and cancel the old printer?

[Dragon-Fur]

@MRDR1 

Welcome to the HP Community --

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@MRDR1 wrote:

When I try to remove an old printer from my Instant Ink and Paper account, it says I have to cancel the subscription first. I already have the new printer on the account and don’t want to cancel the subscription. How do I keep the account and cancel the old printer?

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While is it possible to have more than one printer in your overall Instant Ink Subscription, each printer has it's own subscription Plan.

Normally can cancel the subscription plan for the printer you want "gone".

Should you have questions, concerns, or just want to do so, contact Instant Ink Support in your region when the support offices are open.

-- Replace an Enrolled Printer in Instant Ink - Cancel Instant Ink -- Contact Instant Ink Support --

 HP Instant Ink Support - Website 

Next,

 Instant Ink Account Management

Section Replace an enrolled printer

Next,

Section Pause or cancel your account

======================

Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Watch - Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

-- Reminder -- 

• After cancellation, the Instant Ink cartridges will not work.
• Purchase and install HP ink cartridges for use in your printer.

 “HP Smart / HP Connected” Account - Printers, HP Instant Ink, HP+

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Open (left column) HP Instant Ink

Scroll all the way down --

Select "Cancel my HP Instant Ink Subscription"

• Follow the prompts as explained.
• Acknowledge and accept the cancellation requirements.
• Complete the cancellation steps.

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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  -- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down to "Additional Support"

  Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

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