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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AtomicHobo
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Remove printer from previous owners instant ink account

HP Recommended
2700e
Microsoft Windows 11

Recently bought a used HP 2700e. I want to register for instant ink but the printer states is has already been registered. 
I’ve  reset the printer but still won’t let me add it.

how do I remove it from an unknown account?

1 ACCEPTED SOLUTION

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Kumar0307
HP Support Agent
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@AtomicHobo, Welcome to the HP Support Community! I’m here to help.

 

The printer has to be removed by the previous owner from his Instant Ink account before you can claim it and re-enroll it with your account.

 

If you are not aware of the previous owner, we can perform a factory reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
27,469 27,433 1,915 2,303
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@AtomicHobo, Welcome to the HP Support Community! I’m here to help.

 

The printer has to be removed by the previous owner from his Instant Ink account before you can claim it and re-enroll it with your account.

 

If you are not aware of the previous owner, we can perform a factory reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
AtomicHobo
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Just as a note, I did have to use HP secure erasure in the printer settings to fully wipe. 

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Kumar0307
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@AtomicHobo

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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