Remove printer

[DR022226]

I canceled my instant ink subscription last year. I've removed the printer from that account and when I created a new account it states the printer is enrolled to another account. 

[Pallipurath]

Hi @DR022226,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you've canceled your Instant Ink subscription and removed the printer from your account, but are facing issues with enrolling it to a new account due to it being linked to another account, kindly follow these steps:

Verify Printer Removal:

• Ensure that the printer was successfully removed from the previous account. Go to your HP Smart account and check if the printer appears in your printer list. If it does, make sure to remove it completely.

Confirm Instant Ink Cancellation:

• Make sure the cancellation of your Instant Ink subscription is completed and that you've received both the immediate email confirmation and the email at the end of the billing cycle confirming the cancellation. Uninstall any Instant Ink cartridges and switch to regular HP cartridges if you haven't yet.

Contact

• If issues persist, it might be necessary to contact HP Instant Ink support to verify the printer's enrollment status. They could help in resetting the enrollment on their side if there is a remaining status linked to another account..

Re-add the Printer:

1. Once you've confirmed that the printer is no longer linked to any previous accounts, attempt to add it again using the new account credentials through the HP Smart app.

Take care and have an amazing day!

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Regards

Pallipurath.