Removed Printer

[Cowsrule23]

I have two printers on my account. One printer worked just fine and the other printer has an issue with the printerhead in it, so I purchased a new printer. When speaking to HP over chat I explained to them that I wanted to swap the printer with the printerhead problem (mind you it was on my account but not subscribed too hp ink like the other printer on my account was) with the new printer that came in today they instead roomed my working printer and added the new one in its place. Now, my subscription was cancelled and they ended their chat with me for some reason and I need them to fix what they messed up. 

[Deep_World]

Hi @Cowsrule23,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I hear your situation, and I appreciate your patience while we sort this out. 

Could you please share the model numbers of both printers (the one that was mistakenly removed and the new one you just received)? That will help us identify the correct devices on your account.

Also, if HP logged a Case ID during your previous chat, please share that with us. Since this is sensitive account information, kindly send the Case ID via email or private message so we can handle it securely.

In the meantime, here are a few steps you can try to stabilize your setup:

Check printer registration: Sign in to your HP account and confirm which printers are currently listed.

Reconnect HP Instant Ink: If your subscription was cancelled, re‑enroll the correct printer in Instant Ink.

Update firmware: Ensure your new printer has the latest firmware installed to avoid setup issues.

Run printer setup: Use the HP Smart app to add the new printer and verify it’s linked to your account.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

I hope this helps.