Removing default payment info for HP Instant ink

[calfandre]

I just canceled my HP Instant ink subscriptiong.  How do I remove, not manage, my credit card information?

[A_Gayathri]

Hi @calfandre ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are to remove your credit card information from your HP Instant Ink account after canceling your subscription, follow these steps:

Log In to Your HP Account:

• Go to the HP Instant Ink website.
• Click on "Sign In" at the top right corner.
• Enter your HP account credentials and log in.

Access Your Account Information:

• Once logged in, navigate to your account settings or profile. This is typically found by clicking on your name or profile icon in the top right corner.

Go to Payment Information:

• Look for a section labeled "Billing" or "Payment Information."

Remove Credit Card Information:

• Find the credit card details you wish to remove. There should be an option to "Edit" or "Remove" the payment method. Select the option to remove the card.

Confirm Removal:

• Follow any prompts to confirm the removal of your credit card information.

Verify Changes:

• Double-check to ensure that your payment information has been successfully removed from your account.

Refer to this document: t: HP Instant Ink - Manage your account

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[calfandre]

Hi Gaya1239, 

Thank you for getting back to me.   Unfortunately logging into the HP Instant Ink website was unsuccessful, as I was automatically re-directed to HP Smart,  HP Smart only provides the option to manage the payment information.  (if you can actually get into that page due to security issues).  I searched the internet for other HP Instant Ink website links, but they all did the same thing,  I did see the option to remove my credit card in the main HP website,  That didn't work, as I was unable to complete the steps.  The the card that I used for my last purchase expired in 2016 and was gone. Therefore, I had no saved cards to delete.  I guess HP Smart doesn't communicate with the main site.  The the links in the document you recommended also re-directed to HP Smart. 

It's my own fault that I am having this problem.  Against my partner's advise, I updated my credit card information on the website so that they could process the last $5.34 payment.  Definately not worth the aggravation. 

My credit cards were compromised in early July,  Once they were replaced I had to change all my automatic payments and I am not comfortalbe with my new card information out there on a defunct account.  After all, it is my credit card, and I would have expected HP to return it upon request,  They no longer need it.  I haven't canceled my HP accounts yet because I have seven more months left on the warranty for my current printer, which breaks down alot more than it should. 

I've heard that HP will automatically remove a card if it hasn't been used in awhile,  I am hoping this is true.

Again, thank you for trying to help.

[A_Gayathri]

Hi @calfandre,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!