Rename printer in Instant Ink

[M_E_Hubert-PC]

I want to rename my printers in Instant Ink,

I know it is possible as one of my printers managed to get the name I set when it crashed and had be factory reset and reconnected. I've tried duplicating the process on my other printers but they keep the general model number name.

The lack of unique names is causing me to dismiss alerts as it takes 10m+ every time to match up notices to the correct account and printer by using a list of serial numbers. I have more old desk printers in the offices, but the idea of increasing this confusion makes conventional printers and toner look much better. (Business Instant Ink might be perfect except the only printers supported take much more desk space.)

[sandytechy20]

@M_E_Hubert-PC 

Welcome to the HP support community.

I understand that you want to rename the printer in HP Instant ink, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers