Repeated Sign-ins

[nkjohnston]

For crying OUT LOUD!  Why is it if you go directly to HP Instant Ink, it redirects you 3 times, and every single page you have to log in yet again?  Today I went straight to my bookmark for account management, and it still made me jump through 3 pages of log-ins to get there.   A week ago it took me over 45 minutes to try to simply get some recycle envelopes.  Repeated log-ins on every single page, ALL WITHIN the Instant Ink location.   And when I finally got to order them, it said it couldn't process it.  THEN I read it will send an envelope with every 2 black cartridges.  Well, I only use a black about every 6 months.   The tri-color is used approx. 2 a month.  This is ridiculous.  JUST send the recycle bags regardless of WHAT CARTRIDGE IS USED!   And stop all the log-ins!    I know, I know, just ranting, but they seem to get no messages and never have any response to their crappy software.  

[Hawks_Eye]

Hi @nkjohnston 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.