Replacement Printer Not Enrolling

[MrBlueyezz]

Hi

I received a replacement printer the other day and a few days before some new ink cartridges arrived,I enrolled back in March 2022 when I started using HP for the first time and had my brand new HP Deskjet 3700.

So I popped in my cartridges and it was working up until Saturday evening and now they appear to be empty don’t understand why as I’ve hardly done much printing….but when I open my HP Smart App it appears to be still set up to my old printer ,yet I’m able to use cartridges on this replacement printer ….I have tried changing this to the replacement by entering the details  but to no avail.Tried ideas support told me via What’s App chat but after spending 2 hours with them I didn’t get anywhere.

My question is do I need to change it over to this replacement? And if so how?

And also how do Instant Ink know when I need replacements and I’m unable to do anymore printing as I have no ink but Instant Ink aren’t going to know that as I can’t enrol this printer with them…If you understand,it’s all very confusing.

Or could there be an issue with the printer?

Any help appreciated please as I’m stuck with a printer that can’t be used unless I leave Instant Ink and purchase my own cartridges 😟

[Anand_Andy]

Hi @MrBlueyezz,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer.  I really appreciate your efforts in trying all the troubleshooting steps

Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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