Replacing Printer

[Richchad6]

I already have an Instant Ink account and want to replace my printer as no matter how many times I try to clean cartridge heads it still produces crap prints.

I can see there is an option to enroll or replace printer and can see my new printer is elegible for instant ink.

I haven't gone any further with the setup as I don't have my new printer yet and wondered what is the procedure, do I  disconnect my old printer and connect the new printer before going through the replace a printer setup?

I believe I can keep my existing Free Plan which includes up to 15 pages a month before any payments are made?

Hopefully someone has been through this before and can advise, thanks in advance.

[Elohi_NR]

Hi @Richchad6,

Welcome to the HP Support Community. 

I'd like to help!

his information applies to current Instant Ink customers only.

We’ve made it easy to transfer your HP Instant Ink plan to a new HP printer.

Follow these steps to keep your account history, rollover pages, and free trial months:

1. Make sure the new printer is HP Instant Ink compatible. If you plan to purchase one, look for the HP Instant Ink logo on the box. For warranty replacements, you will automatically be sent a compatible printer.
2. Do not cancel your current Instant Ink plan.
3. Once you have the new printer, log in to your account at hpinstantink.com and click Enroll/Replace Printer.
4. Then follow the steps to complete enrollment of your new printer.

Important information about cartridges:

• A new set of Instant Ink cartridges will either be included with your printer or you will receive a shipment within 10 business days of replacing the printer.
• If compatible, you can also install any unused Instant Ink cartridges you may have on hand. If not compatible, please send any unused cartridges back in the included recycle bag.
• Any used cartridges you may have will not work in the new printer, so please send them back for recycling.

Thank you for choosing HP Instant Ink and enjoy your new printer!

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Richchad6]

Thanks for the reply, yes I managed to replace the printer with an HP Envy Inspire 7220e and is working okay, however I am a bit peeved that I can't get the 2 year warranty even though I had an email telling me that I had 2 year warranty.

I have spoken to someone from HP on Whatsapp and they told me....
I did not activate this feature and it is for Hp+ printer, but unfortunately you did not activate it , also after a month from setting the priinter you won't be able to change the personality??

This doesn't seem right, I have an HP+ printer and Instant Ink account, I saw nothing about activating the 2 year warranty when I was setting it up?
Any ideas...

Update

Apparently I cannot have the extra year warranty unless I cancel my plan and apply for a new account and change the personality, whatever that means, all seems a bit petty as I have an account and a new printer which all comply with the 2nd year warranty requirements but if I cancel my plan I will lose my 15 page free account, so won't bother with the 2 year warranty.
Just annoying that I thought I had 2 year warranty as written on the box and in an email when I registered the printer   😡 😮

[Elohi_NR]

Hi @Richchad6,

Thanks for writing back. Apologies. 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you to reach out to our phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!