Request refund of pages printed without consent

[web]

I left my computer printing a 51-page document. It was going backwards and on page 5 when I left it, so nearly done. Unfortunately, when I returned, it appeared to have re-started the print job several times from the end, so I had something like pages 51-3 printed again, 51-47 and yet another repeat of 51 starting to print when I tried to cancel the job.

Unfortunately, this means I was billed for a huge amount of unwanted pages which I had not commanded to print. I only sent ONE copy of the document to print, not multiple copies.

As this was an error by the printer, I would like a refund of the excess pages printed in my Instant Ink account. No support is available according to the website, so I'm having to post publicly.

Please refund without any diversionary questions such as did I try this or that. I am a software professional with 7 years of experience and I know what I am doing. Failure to refund will be met with a CREDIT CARD DISPUTE.

[Garp_senchau]

@web, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I would be happy to assist you with this problem.

Please let me know if the issue has been resolved or if you are still experiencing the same problem.

Regarding the pages that were misprinted, I would be happy to credit you the pages that were misprinted. Kindly let me know the number of pages affected.

Also, please share the serial number of the unit via private message so I can assist you further.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[web]

Hello,

50 pages and S/N: [edited].

Thanks.

[Garp_senchau]

Hey @web,

Thank you for your response

We're here to help you tackle that! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,