• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎12-12-2022 10:03 AM - last edited on ‎12-12-2022 12:52 PM by Retired

HP Recommended
Product: HP ENVY 5010 All-in-One Printer

I have just had to restore my printer (HP Envy 5010) to factory settings. I cannot for the life of me figure out how to re-register or reconnect my existing Instant Ink account to the printer now. Please help! Thank you. 

Category:
7 people had the same question
3 REPLIES 3

‎12-16-2022 09:36 AM

HP Recommended

@jamiepei

 

Welcome to the HP support community.

 

I understand that you want to re-enroll the printer to an instant ink account, I am glad to assist you.

Follow the steps mentioned in this HP document to enroll the printer:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-19-2022 09:01 AM

HP Recommended

Hi, Thanks for sharing that link but I can't seem to find any advice for re-enrolling / re-registering my account after a printer reset (there seems to only be details for enrolling a new account).

 

Was this reply helpful? Yes No

‎12-20-2022 04:57 AM

HP Recommended

@jamiepei

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.