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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-10-2025 05:27 PM

HP Recommended

Paid for the automatic ink off on my office chat pro. My credit card was compromised and I did not send in a new card so they cut me off of the program. How do I reinstate so I can use my printer again?

1 REPLY 1

‎03-14-2025 09:35 AM

HP Recommended

Hi @KathyRiley1,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

If you cancelled your Instant Ink service or Paper Add-on service, you have until the end of the billing cycle to stop the cancellation.

Sign into your account:

Sign into your Instant Ink account

Click HP Instant Ink, then Update Plan in the left menu.

Click the Keep Enrollment button at the top of the page to reinstate your account. The button appears until the end of the billing cycle.

If the Keep Enrollment button does not appear, then the cancellation has been finalized. Click Enroll or Replace a Printer or Enroll a Printer to enroll the printer and follow the steps to re-enroll the printer.

 

Refer to this link for any instant ink-related queries: Click here

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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