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HP ENVY 5640 e-All-in-One Printer

Recently received new colour cartridge but no return envelope for the removed cartridge

Thanks

Geoff AE

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Ok this is about HP Instant Ink, now AFAIK the cartridges in the Instant Ink contract are bigger and the foil pack they come in clearly states not for sale or re sale, this would suggest that one could not simply 'hand these in' to your local cartridge store.

So if HP have stopped supplying envelopes in respect of the Instant Ink contracts, fine I'll find another way to recycle them, but AFAIK the Instant Ink cartridges are the property of HP, due to their larger size.


Never mind, by signing in to my instant ink account ask the va the right question and voila a returns envelope will dispatched for me to send back HP's property 🙂 solved

View solution in original post

4 REPLIES 4
HP Recommended

@geaves_1 

 

Welcome to the HP Community --

 

-- Edit / Update --

Extract the information from the document to save readers opening the document and the extra "clicks" necessary to find the information.

 

-- Note to those reading -- Quoted information is as found in the document at this writing.

Read the document for the latest information.

------------------------

 

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

 

 Read Section → Recycle ink or toner cartridges

 

-- Excerpted --

Instant Ink customers can order return envelopes from the Instant Ink account page. Sign in to your HP Instant Ink account or your Instant Ink for Business account and look for the Recycling option in the cartridge status area.

 

==================================

-- What else? --

 

Sections 

 

-- Terms of Service / Contract (includes contact number)

 -- Contact Instant Ink Support

 

 

--------------------------------------------

-- Terms of Service / Contract --

 

Examples of the Instant Ink Terms of Service Contract for various regions

 

NOTE: Terms of Service Document includes phone contact information

 

Instant Ink - Terms of Service - USA

 

 Instant Ink – Terms of Service - UK

 

 Instant Ink Terms of Service - Australia

 

 

--------------------------------------------

 

-- Contact Instant Ink Support --

 

Can't stand it?

 

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

 

It might be faster for you to contact Instant Ink Support directly.

 

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

 

-- Dragon Suggests --

 

1)  Contact Instant Ink Support -

 

Open

⇶  HP Instant Ink Support - Website

 

Click the Flag near the bottom of the page to update the region / country.

 

⇶  Scroll up / down to "Additional Support"

      Check phone and days / hours of operation.

 

OR

 

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

 

 

 

===================================

Message Content References

 

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

 HP Support Official Channel – HP Support Video Gallery

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

 

 

Thank you for participating in the HP Community --

Click Yes to say Thank You !

Answered / Helpful to resolve , Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

OK, the last time I had an instant ink cartridge there was a return envelope, this time there was not, if there is not a 'simple' link whereby I can request said return envelope, jumping through all those hoops, read this click that, select country, register for this.......forget it, I have better things to do with my life, but thanks anyway.

HP Recommended

Dear Thanks-Anyway --

 

OK.  Got it.

 

The policy was changed by HP to help reduce the huge amount of plastic waste generated by sending envelopes to everyone who receives or purchases HP ink — envelopes that people might — or might not — want to use.

 

Policies that create inconvenience might also create resentment -

It's unfortunate and was not the intended result.

 

Perhaps consider taking the cartridges to a local office supply store in your area that accepts ink cartridges for recycle. 

 

 

 Sustainability – Business Systems / Devices - Recycle

HP collects used products for resale and recycling in 73 countries and territories worldwide

Select your Region

 

Example -- Scroll down > Select Original HP ink and toner cartridges

 

 

 

 

Thank you for participating in the HP Community --

Click Yes to say Thank You !

Answered / Helpful to resolve , Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Ok this is about HP Instant Ink, now AFAIK the cartridges in the Instant Ink contract are bigger and the foil pack they come in clearly states not for sale or re sale, this would suggest that one could not simply 'hand these in' to your local cartridge store.

So if HP have stopped supplying envelopes in respect of the Instant Ink contracts, fine I'll find another way to recycle them, but AFAIK the Instant Ink cartridges are the property of HP, due to their larger size.


Never mind, by signing in to my instant ink account ask the va the right question and voila a returns envelope will dispatched for me to send back HP's property 🙂 solved

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
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