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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Chrissy14
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Solved!

Returning Instant Ink cartridges - during self isolation

HP Recommended
ENVY 5000 All‑in‑One Printer
Microsoft Windows 10 (64-bit)

Hello,

 

I have been an HP Instant Ink customer for many years -  currently I am in a 3 month isolation situation and do not have anyone at present who can post items for me. I am accumulating quite a few cartridges to send back. If I can find someone who is willing to post them for me – is it OK to just pop them into the post without getting a proof of postage as no-one wants to queue at the counter. Otherwise I will have to wait until I am allowed out. Seems we are all in similar situations.

 

I have been unable to contact support or get an email address to write to.

 

Any suggestions?  Thanks.

 

Chrissy

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asmita6658
HP Support Agent
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Hi @Chrissy14

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink query. 

 

You don't have to send us the empty ink cartridges immediately. Stay safe and take care! 🙂

 

If you need Postage-paid cartridge recycling envelopes, follow these steps -

 

1.) Sign in to hpinstantink.com/signin. Your HP Instant Ink account page opens.

 

2.) On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.

 

Clicking Order a cartridge recycling envelope in the Help Center

 

3.) Review your order, and then click Submit. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @Chrissy14

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink query. 

 

You don't have to send us the empty ink cartridges immediately. Stay safe and take care! 🙂

 

If you need Postage-paid cartridge recycling envelopes, follow these steps -

 

1.) Sign in to hpinstantink.com/signin. Your HP Instant Ink account page opens.

 

2.) On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.

 

Clicking Order a cartridge recycling envelope in the Help Center

 

3.) Review your order, and then click Submit. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

Chrissy14
Author
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Thanks Asmita,  Have requested additional envelopes.

 

 

asmita6658
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Hi @Chrissy14

 

That's great! If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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