Rollover Pages and Pause

[JCfromJC]

Do I maintain my rollover pages and can I print from them during a pause in my account

[Elohi_NR]

Hi @JCfromJC ,

Welcome to the HP Support Community. 

I'd like to help!

Pause your subscription

Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

About this task

• Some printers and plans are not eligible.
• LaserJet printers and printers enrolled in Instant Ink for Business are not eligible.
• During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance.
• Months paused during a free trial period are lost and the free trial period is not extended.
• If you have a paper add-on service, it is also paused.
• A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.
• At the end of a pause, normal monthly billing starts again. You can pause again after two billing cycles are completed.
• Rollover pages will remain.

Hope this helps! Keep me posted for further assistance.
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[JCfromJC]

Thank you for your detailed response.  It is very helpful. 

The follow-up question I have is whether there is a limit to the number of pause cycles I can activate as long as they are limited to 6 months and I have 2 paid months between the pause cycles. 

Thank you

[Elohi_NR · Accepted solution]

Hi @JCfromJC,

Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

• Some printers and plans are not eligible.
• LaserJet printers and printers enrolled in Instant Ink for Business are not eligible.
• During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance.
• Months paused during a free trial period are lost and the free trial period is not extended.
• If you have a paper add-on service, it is also paused.
• A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.
• At the end of a pause, normal monthly billing starts again. You can pause again after two billing cycles are completed.

So after every 2 billing cycles, you can pause >> no restrictions and the pause time can be up to 6 months!

You may refer to this document for further information. 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!