Rollover Pages

[wynford]

I upgraded my Instant Ink plan over a month ago, the plan pages show X number of 30 used, but the rollover says X number of 30 used. Shouldn't the rollover pages show X number of 75 used?

[Hawks_Eye]

Hi @wynford 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink query.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[wynford]

I've been trying to send a private message but keep getting this message when I try to send...

Correct the highlighted errors and try again.

• Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

I can't see anything that's highlighted.

[Hawks_Eye]

@wynford 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I was able to view your private message with the account details.

I have replied to the same; please check and proceed accordingly.

Regards,

Hawks_Eye