Rollover pages disappeared from dashboard

[fireirons]

10 rollover pages should have come over to my January statement, instead they disappeared with the December billing cycle. I have made no changes to my subscription level. This is the second time I've have had issues with page counts on Instant Ink.

[A_Gayathri · Accepted solution]

Hi @fireirons,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[yuatl]

I have the exact same issue. I lost 101 roll-over pages today. I didn't make any changes on my account. Tried AI assistant and tried to connect to a real human and failed with tech difficulty.

Can someone help me too please?

[fireirons]

Yuatl, create a new thread describing the issue. In theory, someone from HP will reach out as they did to me/other similar tickets. Took a week or two get pages reinstated.