Rollover pages not showing

[MikeyJC]

Hi

I've just checked my Instant Ink account which renews today and have seen that my rollover pages haven't been carried forward.  Please can you help?

[Anand_Andy]

Hi @MikeyJC,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Rollover pages. Not to worry I will help you to get a resolution to resolve the issue.

About rollover pages

• Rollover pages allow unused pages in a month to be placed in a rollover account and then applied to pages in excess of your monthly allowance.
• The rollover maximum balance depends on your plan pages.
• If you downgrade your plan, you get a new rollover maximum. You lose any rollover pages in excess of what your new plan allows.
• Paper Add-on service: Rollover pages are tracked separately and may be different from your ink or toner plan.
• To see how many rollover pages you have available:
• Sign into your account:
• Home / Home Office: Sign into your Instant Ink account
• Business: Sign into your Instant Ink for Business account
• Click HP Instant Ink > Overview.
• Look for rollover pages in the Status area.

Please refer to this document: HP Instant Ink - Manage your account

Hope this helps! Keep me posted. 

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[MikeyJC]

Thanks for your response, Anand_Andy.   I've been using Instant Ink for quite some time so I'm familiar with how it works.   My problem is that the rollover pages that I know I have (I've checked last month's usage) are not showing this month, and neither are pages that I had at the start of last month.   I've seen this topic has appeared previously in the community so hopefully help is at hand.