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‎07-28-2023 07:01 AM

HP Recommended
Operating System: Microsoft Windows 11

I was on the 50 pages a month print scheme and which was getting 150 rollover pages, I looked at my account and it said I only now have 10 rollover pages, I upgraded to the 100 page a month straight away and it said I'm supposed to get 300 rollover pages a month but still only getting 10, this has only happened today 28th july 23, and I'm going to be charged additional pages on top.  What has happened to the rollover pages and why isn't anybody getting back to me on WhatsApp chat, it keeps saying there's something wrong with the bot and can't reply on WhatsApp. Hopefully someone will get back to me on here.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2023 08:45 AM

HP Recommended

I have had the problem sorted, I had a call back from HP on Friday. 

View solution in original post

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2 REPLIES 2

‎07-31-2023 07:55 AM

HP Recommended

@Mad72

 

Welcome to the HP support community.

 

I understand that you are getting issues with rollover pages, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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‎07-31-2023 08:45 AM

HP Recommended

I have had the problem sorted, I had a call back from HP on Friday. 

Was this reply helpful? Yes No
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