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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Sold printer that had used instant ink now she cant use new cartridges why not?

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@Debjo922 

 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

 

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@Debjo922 wrote:

Sold printer that had used instant ink now she cant use new cartridges why not?


 

A couple of places to check...

 

The Instant Ink subscription is not transferable - that is, you cannot sell the subscription with the printer.

 

Instant Ink cartridges only work while the plan subscription is active (and the printer is in possession of the subscriber).

 

Reminder:

After the Instant Ink subscription is cancelled, remove all Instant Ink cartridges from the printer and return them to HP.

Next,

Purchase and install a fresh set of HP cartridges to use in the printer.

 

++++++++++++++++++++++++

Instant Ink Support Website

 

  Get HP Instant Ink Support

Change Country / Region as needed

Scroll down to find phone contact information

 

Read to understand the Instant Ink cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

Cancel your account

 

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

 

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Example of the Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 

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