Scanner error

[Beyond8394]

Scanner error not allowing me to use printer in any capacity 

[Hawks_Eye]

Hi @Beyond8394 

Welcome to the HP Support Community! We're here to help you get back up and running.

I acknowledge the issue you are facing where the scanner error is preventing the printer from functioning. Let’s go through recommended steps to restore full functionality:

Step 1: Confirm Copy Function on Printer Panel

• On the printer’s control panel, try making a direct copy.
• If the copy works, the hardware is fine and the issue is with the software connection.

Step 2: Reset the HP App

• On your Windows device, go to Settings > Apps > Installed Apps.
• Locate HP App, select Advanced Options, then choose Reset.
• This clears any corrupted settings that may block scanning and printing.

Step 3: Re-add Printer in HP App

• Open the HP App.
• Select Add Printer and follow the guided setup to reconnect the printer.
• Ensure the printer is on the same Wi-Fi network (preferably 2.4 GHz).

Step 4: Run Diagnose & Fix Tool

• In the HP App, go to Printer Settings > Diagnose & Fix.
• Allow the tool to automatically detect and resolve issues with printing and scanning services.

Step 5: Update Firmware and Drivers

• Visit HP’s official support page for your printer model:
  HP Printer Support
• Download and install the latest firmware and drivers.
• This ensures compatibility with the HP App and Windows.

Step 6: Test Printing and Scanning

• After completing the above steps, try printing a test page from the HP App.
• Then attempt a scan to confirm both functions are restored.

These steps are designed to address the scanner error while ensuring the printer regains full functionality. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye