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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎07-28-2025 09:48 AM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer

I've had this second hand printer for 2 years and it just prompted me to register for instant ink (and won't allow me to use it until I do so). It's registered to the previous owner's account, whom I cannot contact. I have tried factory re-set and removed & re-added web services but neither worked. 

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1 REPLY 1

‎07-30-2025 04:27 AM

HP Recommended

@SML1180, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Instant Ink! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

I'm sorry to hear about the trouble you're experiencing with the Instant Ink registration on your second-hand printer. Unfortunately, the Instant Ink service is tied to the printer's serial number rather than the ownership, which can make it difficult to switch accounts without access to the previous account holder.   

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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