Secondhand Printer

[Jamaicannie]

I sold my HP9015e printer and the new owner doesn't want to use Instant ink, but keeps getting an incompatible error with the inks that were purchased. How can this problem be resolved?

[Max3Aj]

Hi @Jamaicannie, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

We understand you've sold your printer and the new user is encountering an incompatibility error.

To resolve this, please ensure you've canceled your HP Instant Ink subscription. 

Here's how:

1. Sign into your account:
2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
3. Click HP Instant Ink, then Update Plan in the left menu.
4. Scroll to Plan Details.
5. Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

Please Note: 

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.
   

You may refer to this document - Cancel your account | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support