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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-21-2023 10:18 AM - last edited on ‎04-21-2023 10:38 AM by Retired

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

After receiving a set of ink cartridges from my Instant Ink subscription, the color cartridge was faulty and would stop the printer from being able to print. The Insta-ink site says my cartridge is full and that I can't get a new one. There's no customer support line and the AI chat just sends me articles that aren't helpful. Can someone from HP please send me new cartages that work. 

1 REPLY 1

‎04-21-2023 10:22 AM

HP Recommended

@User_04212023 

 

Welcome to the HP Community Forum.

 

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

 

OR

 

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

 

Instant Ink - Contact Information

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Contact >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

 

 

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Additional Support Information – Instant Ink

 

Check through the Website  FAQ

and

  Get HP Instant Ink Support

Scroll down to find phone contact information

Change Country / Region as needed

 

Thank you for participating in the HP Community --

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Dragon-Fur

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