Server connection error proxy address

[BikeMikes_Wife]

I tried to connect to Insta Inc. it gets to 50% downloaded or accepted and then shuts off. It says server connection error and then it says proxy

[Raj_05]

Hi @BikeMikes_Wife,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a server connection error while trying to connect to HP Instant Ink, and there may be an issue with your proxy settings. Here are some steps you can take to troubleshoot this issue.

• Check Proxy Settings: Ensure that your proxy settings are correctly configured. If you're not sure how to do this, you can usually find proxy settings in your computer's network or internet settings.
• Disable Proxy: If you're using a proxy server, try disabling it temporarily to see if that resolves the issue. Sometimes proxy servers can cause connection problems.
• Network Connection: Make sure you have a stable internet connection. Try accessing other websites or services to confirm that your internet connection is working properly.
• Firewall and Antivirus: Check if your firewall or antivirus software is blocking the connection to HP Instant Ink servers. Temporarily disable these security measures and see if you can connect successfully.
• Restart Devices: Sometimes, simply restarting your computer, modem, and router can resolve network-related issues.

By following these steps, you should hopefully be able to resolve the server connection error and successfully connect to HP Instant Ink.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support