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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 6234
Microsoft Windows 10 (64-bit)

Hi,

I have an issue to enroll in Instant Ink.

I have a new printer (6234) and want to enroll to Instant Ink.

When the systems requests me to put my shipping address I systematically have the same error :

"Erreur du serveur. Veuillez réessayer ultérieurement."

I tried that for 3 days, and have the same result.

All the required fields are fulfiled (I guess with correct value), no red warning, so I suspect an issue in my account but I don't know who can help me.

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @kumar,

you are right, i tried with the support. Finally, they created a new account with a new e-mail address and fulfilled themselves the address (because there is effectively an issue with the server). After that, as the account was created with the right address i was able to finalize the instant ink request.

But my current account is now unuseable (it is not important).

 

So solution was to request to the support to create another account for me.

 

View solution in original post

5 REPLIES 5
HP Recommended

@PauloD, Welcome to the HP Support Community!

 

I understand you are trying to enroll the printer in Instant Ink. Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

 

Try using a different browser like Google Chrome or Firefox. Make sure the country/region is set properly.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Hello Kumar. Thank you for your idea. I tried on chrome, on another computer and on my mobile (android). Result is the same. I'm still blocked with the same message.

HP Recommended

@PauloD

 

In this case, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

HP Recommended

Hello @kumar,

you are right, i tried with the support. Finally, they created a new account with a new e-mail address and fulfilled themselves the address (because there is effectively an issue with the server). After that, as the account was created with the right address i was able to finalize the instant ink request.

But my current account is now unuseable (it is not important).

 

So solution was to request to the support to create another account for me.

 

HP Recommended

@PauloD

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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