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- Server error when trying to save address information for Ins...
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06-22-2021 12:05 PM - edited 06-22-2021 01:25 PM
Hi,
I have an issue to enroll in Instant Ink.
I have a new printer (6234) and want to enroll to Instant Ink.
When the systems requests me to put my shipping address I systematically have the same error :
"Erreur du serveur. Veuillez réessayer ultérieurement."
I tried that for 3 days, and have the same result.
All the required fields are fulfiled (I guess with correct value), no red warning, so I suspect an issue in my account but I don't know who can help me.
Thank you.
Solved! Go to Solution.
Accepted Solutions
06-26-2021 02:00 AM
Hello @kumar,
you are right, i tried with the support. Finally, they created a new account with a new e-mail address and fulfilled themselves the address (because there is effectively an issue with the server). After that, as the account was created with the right address i was able to finalize the instant ink request.
But my current account is now unuseable (it is not important).
So solution was to request to the support to create another account for me.
06-23-2021 05:15 AM
@PauloD, Welcome to the HP Support Community!
I understand you are trying to enroll the printer in Instant Ink. Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink
Try using a different browser like Google Chrome or Firefox. Make sure the country/region is set properly.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
06-24-2021 08:36 PM
06-26-2021 02:00 AM
Hello @kumar,
you are right, i tried with the support. Finally, they created a new account with a new e-mail address and fulfilled themselves the address (because there is effectively an issue with the server). After that, as the account was created with the right address i was able to finalize the instant ink request.
But my current account is now unuseable (it is not important).
So solution was to request to the support to create another account for me.
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