Service not provided

[LilyB_1]

If you pay for a service is it not only fair that you receive that service? For example paying for 700 pages a month. if they're paid for shouldn't they be there to use when needed? If the pages aren't utilized customers are penalized. If they downgrade...  penalized. If they Cancel... penalized!  Asking for understanding during a hardship... Penalized. Shouldn't a company show some type of customer appreciation? 14,000 pages paid for but couldn't be used due to COVID...  less than 2000 were used and in order to use the ink you already paid for..."60 is required but you're still going to lose all pages previously paid for. you should downgrade  BUT  rollover pages  will be lost and reduced." If a service wasn't provided shouldn't there be alternatives? Asking for a friend. 

[Betty0610]

@LilyB_1

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