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Mikey-D_1999
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Message 1 of 2
112
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HP Recommended

Set-Up cartridge not recognised

HP ENVY 7830
Microsoft Windows 10 (64-bit)

On Initial set-up of new printer, the printer will not recognise the black set-up cartridge, I have tried all the recommended printer re-boot options, still not resolved.

Please advise?

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HP Support Agent
HP Support Agent
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Message 2 of 2
45
Flag Post
HP Recommended

Set-Up cartridge not recognised

Hi @Mikey-D_1999

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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